FAQs

We are based in New Braunfels and San Antonio, TX and proudly serve the surrounding
areas.

Yes—we offer both local and long-distance moves anywhere in Texas. If your move
starts and ends in Texas, we can get you there safely.

For larger moves—especially those that include packing—we’ll complete an in-person estimate or request clear photos/videos of everything being moved. If you’re not local, we’ll schedule a quick virtual walkthrough so we can see each item and provide an accurate quote. For smaller moves, we can estimate by phone or email with a detailed inventory list.

Our professionalism, friendly service, and attention to detail set us apart—we aim to be the Chick-fil-A of the moving industry. Every mover is carefully vetted and background-checked, and our team takes real pride in delivering an exceptional moving experience from start to finish

Booking is easy! You can request a move through our website’s booking form, or contact us directly by phone or email for personalized assistance at (210) 549-7230!

Yes—our movers are trained, experienced, and fully insured, so your belongings are protected and handled with care from start to finish.

For safety reasons, we cannot transport hazardous materials, perishable foods, live animals, or other restricted items. If you’re unsure, feel free to reach out for clarification.

Absolutely! We offer free, no-obligation estimates. Contact us, or fill out our online quote form for an accurate estimate tailored to your specific move.

We recommend booking your move at least 2-4 weeks in advance to secure your preferred date. However, we do our best to accommodate last-minute moves as well.

es—we offer high-quality packing supplies (boxes, tape, bubble wrap, and more), and we can also handle the packing for you so moving day is faster and less stressful. Tell us what you’re packing, and we’ll recommend the best option and get you a quote.

We suggest decluttering, organizing items, and ensuring everything is properly packed and labeled. Our team can also guide you on best practices to make your move smoother.

We accept various payment methods, including credit cards, debit cards, check and cash. Payment details can be discussed when booking.

We understand plans can change. Cancellations and reschedules follow the same timeframes because we hold the crew and truck for your reserved time slot:

– 72+ hours (3+ days) before your scheduled start time: your deposit is fully refundable, or we can transfer it to a new date (subject to availability).
– Less than 72 hours before your scheduled start time: we will refund 50% of your deposit.
– Same-day cancellation/reschedule (day of the move): the deposit is non-refundable.

To make changes, please notify us as soon as possible by text, email, or phone so we can do our best to accommodate you.

Yes, we understand that plans can change. Contact us as soon as possible to reschedule, and we will do our best to accommodate your new moving date.

On moving day, our team will call when we’re on the way and arrive on time with the right tools, materials and truck. We’ll start with a quick walkthrough to confirm what’s being moved, then protect and secure everything and work efficiently to deliver a smooth, stress-free move.

Yes—we can move upright pianos, grandfather clocks, and gun safes (depending on weight/access). We do not move sheds/buildings or any item over 1,000 lbs. We can also move pool tables, saunas, large swing sets, and trampolines if already disassembled—we do not reassemble or calibrate them. Please let us know in advance so we can prepare.

Tipping is never required, but it is always appreciated when you feel our crew delivered exceptional service. Tips are a great way to recognize their hard work, care, and effort throughout the move. The amount is completely up to you—any gesture means a lot to the team.

If you’d like a guideline, a common standard is about $10 per hour, per mover/packer.

Every move is different, so the total time and cost can vary. Factors like the size of your home, distance, how prepared you are, and access details (stairs, elevators, or long carries) all impact the timeline.

The good news is we can tailor the service to fit your needs—whether you want us to handle everything or just the heavy lifting. Call or text us at (210) 549-7230, or fill out the form on our website, and we’ll be happy to provide a personalized estimate for your move.