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Frequently Asked Questions
What happens if something gets damaged?
We’d rather tell you this up front than have you find out on move day.
The honest part first: damage is rare for us, but it isn’t zero. Any mover who tells you it’s zero either hasn’t done enough moves or isn’t being straight with you.
Here’s exactly what happens if it does:
Tell us right away. Flag it with your crew lead before we pull out, or call (210) 549-7230. Texas gives you 90 days to file a written claim — we’d rather hear about it the same day.
You’ll hear from a person within 2 business days. Texas law lets movers take 23 days just to acknowledgea claim, and up to 90 days to resolve it. We think that’s ridiculous. You get a human — not an automated form — within two business days.
We aim to have it resolved within 14 days. Repair, replace, or reimburse, depending on what makes sense for the item.
One person owns your claim start to finish. You’ll have their name and their direct number.
We handle every claim individually, because a scuffed dresser leg and a broken heirloom aren’t the same problem and shouldn’t get the same form letter. What doesn’t vary: you hear back fast, and you get a straight answer.
Our liability terms are in your moving contract, in plain language, before we load a single box.
What services does To The Moon Moving offer?
We offer complete moving services, residential and commercial moves,
packing/unpacking, furniture disassembly/reassembly, and specialty-item handling.
Where is To The Moon Moving located?
We are based in New Braunfels and San Antonio, TX and proudly serve the surrounding
areas.
Do you offer local and long distance moving services?
Yes, we offer both local and long-distance moves anywhere in Texas. If your move
starts and ends in Texas, we can get you there safely.
How do I get a quote for my move?
For larger moves, especially those that include packing, we’ll complete an in-person estimate or request clear photos/videos of everything being moved. If you’re not local, we’ll schedule a quick virtual walkthrough so we can see each item and provide an accurate quote. For smaller moves, we can estimate by phone or email with a detailed inventory list.
What sets To The Moon Moving apart from other moving companies?
Our professionalism, friendly service, and attention to detail set us apart, we aim to be the Chick-fil-A of the moving industry. Every mover is carefully vetted and background-checked, and our team takes real pride in delivering an exceptional moving experience from start to finish
How do I book a move with To The Moon Moving?
Booking is easy! You can request a move through our website’s booking form, or contact us directly by phone or email for personalized assistance at (210) 549-7230!
Are your movers trained and insured?
Yes, our movers are trained, experienced, and fully insured, so your belongings are protected and handled with care from start to finish.
What items can’t To The Moon Moving transport?
For safety reasons, we cannot transport hazardous materials, perishable foods, live animals, or other restricted items. If you’re unsure, feel free to reach out for clarification.
Can I get a free estimate for my move?
Absolutely! We offer free, no-obligation estimates. Contact us, or fill out our online quote form for an accurate estimate tailored to your specific move.
How far in advance should I book my move?
We recommend booking your move at least 2-4 weeks in advance to secure your preferred date. However, we do our best to accommodate last-minute moves as well.
Do you provide packing supplies?
Yes, we offer high-quality packing supplies (boxes, tape, bubble wrap, and more), and we can also handle the packing for you so moving day is faster and less stressful. Tell us what you’re packing, and we’ll recommend the best option and get you a quote.
What should I do to prepare for my move?
We suggest decluttering, organizing items, and ensuring everything is properly packed and labeled. Our team can also guide you on best practices to make your move smoother.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, check and cash. Payment details can be discussed when booking.
What is your cancellation or rescheduling policy?
We understand that moving dates can change. Since we don’t require a deposit to book your move, we simply ask that you give us as much notice as possible if you need to cancel or reschedule.
If you need to change your moving date, we’ll do our best to accommodate your new date and preferred time based on our availability.
Can I reschedule my move?
Yes, we understand that plans can change. Contact us as soon as possible to reschedule, and we will do our best to accommodate your new moving date.
What should I expect on moving day?
On moving day, our team will call when we’re on the way and arrive on time with the right tools, materials and truck. We’ll start with a quick walkthrough to confirm what’s being moved, then protect and secure everything and work efficiently to deliver a smooth, stress-free move.
Do you move specialty items like pianos, safes, and antiques?
Yes, we can move upright pianos, grandfather clocks, and gun safes (depending on weight/access). We do not move sheds/buildings or any item over 1,000 lbs. We can also move pool tables, saunas, large swing sets, and trampolines if already disassembled, we do not reassemble or calibrate them. Please let us know in advance so we can prepare.
Is tipping the movers expected or required?
Tipping is never required, but it is always appreciated when you feel our crew delivered exceptional service. Tips are a great way to recognize their hard work, care, and effort throughout the move. The amount is completely up to you, any gesture means a lot to the team.
If you’d like a guideline, a common standard is about $10 per hour, per mover/packer.
How much will my move cost?
Every move is different, so the total time and cost can vary. Factors like the size of your home, distance, how prepared you are, and access details (stairs, elevators, or long carries) all impact the timeline.
The good news is we can tailor the service to fit your needs, whether you want us to handle everything or just the heavy lifting. Call or text us at (210) 549-7230, or fill out the form on our website, and we’ll be happy to provide a personalized estimate for your move.